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Course: Microsoft Dynamics 365 Customer Service

Exam Code : MB-230

Duration : 4 Days

Audience : Dynamics 365 Customer Service Functional Consultants.

Prerequisites : Basic Computer Knowledge and basics of Customer Service Fundamentals.

This course include Intensive Hands on Labs

Table of Contents (TOC)
  • Cases Management
  • Entitlements and services Levels
  • Knowledge Management
  • Multi-session experiences
  • Unified Routing
  • Omnichannel for Dynamics 365 Customer Service
  • Customer Voice
  • Service scheduling
  • Analytics and Insights
  • Connected Customer Service
  • Power Platform for Customer Service
Other Trainings
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Our Trainings Come with
  • Cloud Labs.
  • Case scenario based Learning.
  • Tests to review and consolidate knowledge.
  • Certification Support.
Training Modes and Prices
Online Group

Online Training in Group class Mode based on our Schedule .

Price : 200 USD per Day.

Online Private

Training will be in online mode based on Schedule preference of customer.

Price based on number of participants : 250 USD to 500 USD per Day .

Customer Site

Training will be at Customer Location based on Schedule preference of customer.

Price : 600 USD per Day + Airfare + Stay .