Microsoft Dynamics 365 Customer Service
Course: Microsoft Dynamics 365 Customer Service
Duration : 4 Days
Audience : Dynamics 365 Customer Service Functional Consultants.
Prerequisites : Basic Computer Knowledge and basics of Customer Service Fundamentals.
- Cases Management
- Entitlements and services Levels
- Knowledge Management
- Multi-session experiences
- Unified Routing
- Omnichannel for Dynamics 365 Customer Service
- Customer Voice
- Service scheduling
- Analytics and Insights
- Connected Customer Service
- Power Platform for Customer Service